Privacy Policy

At LEVEL UP FITNESS, we are committed to protecting your privacy and ensuring the security of your information—both online and in our physical facilities. This policy explains how we collect, use, store, and protect your personal data, whether you interact with us digitally or visit our gym in person.

• Personal Details: Name, contact information, date of birth, payment details, emergency contacts (collected during membership sign-up or online inquiries)

• Website Usage: IP address, cookies, browsing activity, and form submissions

• Account Data: Login credentials, membership status, class bookings, and purchase history

• Entry Logs: Check-in/check-out times via key cards or sign-in sheets

• CCTV Footage: Security cameras operate in public areas for safety and loss prevention

• Incident Reports: Records of accidents, injuries, or security incidents

• To manage memberships and process payments

• To provide personalized fitness programs and communicate updates

• For security, safety, and access control within the facility

• To improve our website, services, and member experience

• To comply with legal obligations and respond to emergencies

• Encrypted payment processing and secure member portals

• Regular software updates and cybersecurity monitoring

• Access to digital data is limited to authorized staff only

• Secure entry systems and monitored access points

• CCTV monitoring in public areas (no cameras in locker rooms or restrooms)

• Staff trained in privacy and confidentiality procedures

• We do not sell your personal information.

• Data may be shared with trusted third-party service providers (e.g., payment processors, software platforms) strictly for gym operations.

.

• All third parties are required to maintain confidentiality and security standards.

• We may disclose information if required by law or to protect the safety of members and staff.

• Access, update, or correct your personal information at any time

• Request deletion of your data, subject to legal and contractual obligations

• Opt out of marketing communications

•  If you have questions about this policy or your data, please contact us at [(315) 436-5797].

•  This policy may be updated as needed. Please review it periodically for changes. Your continued membership or use of our services constitutes acceptance of the updated policy.