Privacy Policy

Introduction

At LEVEL UP FITNESS, we are committed to protecting your privacy and ensuring the security of your information—both online and in our physical facilities. This policy explains how we collect, use, store, and protect your personal data, whether you interact with us digitally or visit our gym in person.

Digital Information

Information We Collect

• Personal Details: Name, contact information, date of birth, payment details, emergency contacts (collected during membership sign-up or online inquiries)
• Website Usage: IP address, cookies, browsing activity, and form submissions
• Account Data: Login credentials, membership status, class bookings, and purchase history

Physical Information

• Entry Logs: Check-in/check-out times via key cards or sign-in sheets
• CCTV Footage: Security cameras operate in public areas for safety and loss prevention
• Incident Reports: Records of accidents, injuries, or security incidents

How We Use Your Information

• To manage memberships and process payments
• To provide personalized fitness programs and communicate updates
• For security, safety, and access control within the facility
• To improve our website, services, and member experience
• To comply with legal obligations and respond to emergencies

How We Protect Your Information

Digital Security

• Encrypted payment processing and secure member portals
• Regular software updates and cybersecurity monitoring
• Access to digital data is limited to authorized staff only

Physical Security

• Secure entry systems and monitored access points
• CCTV monitoring in public areas (no cameras in locker rooms or restrooms)
• Staff trained in privacy and confidentiality procedures

Data Sharing & Third Parties

• We do not sell your personal information.
• Data may be shared with trusted third-party service providers (e.g., payment processors, software platforms) strictly for gym operations.
• All third parties are required to maintain confidentiality and security standards.
• We may disclose information if required by law or to protect the safety of members and staff.

Your Rights

• Access, update, or correct your personal information at any time
• Request deletion of your data, subject to legal and contractual obligations
• Opt out of marketing communications

Contact Us

If you have questions about this policy or your data, please contact us at (315) 436-5797.

Policy Updates

This policy may be updated as needed. Please review it periodically for changes. Your continued membership or use of our services constitutes acceptance of the updated policy.